Technical Help

If you have a question about VISION PRO^© for Windows, consult online Help, or see Answers to Common Questions About VISION PRO^©. You can find late-breaking updates and technical information by double-clicking the Word Readme Help icon in the VISION PRO^© program group. If you cannot find the answer, you can telephone MACC-TRAC^© support engineers available through the MACC-TRAC^© Support Network at (303) 770-6222.

When you contact technical support, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

The version number of the VISION PRO^© for Windows that you are using, the type of hardware that you are using, including network hardware, the exact wording of any messages that appeared on your screen, what happened and what you were doing when the problem occurred and how you tried to solve the problem.

Displaying information about your system

The System Info feature examines your computer and displays information about VISION PRO^© for Windows and your operating system, including fonts, printing, proofing tools, graphics filters, text converters, applications, and screen display. This information may be useful to the technical support technician, should you need to call for assistance.

To display information with the System Info feature from the Help menu, choose About VISION PRO^© .

You can also save or print information and run programs from the System Info dialog box.

Calling Technical Support

Standard support

In the United States, no-charge support from MACC-TRAC^© support engineers is available via a toll call between 8:00 A.M. and 4:00 P.M. Mountain time, Monday through Friday, excluding holidays.
For technical support for VISION PRO^© for Windows, call (303) 770-6222.

Priority support

In the United States, priority support from MACC-TRAC^© support engineers is available via a toll call between 8:00 A.M. and 4:00 P.M. Mountain Time, Monday through Friday, excluding holidays.
For technical support for VISION PRO^© for Windows, call (303) 770-6222.

If you wish to comment on or suggeste a new VISION PRO^© feature or request a change, complete the following report:

Request for Change Inquiry

If you want to suggest a new feature or feature enhancement for VISION PRO^© for Windows, please call (303) 770-6222

See also

Answers to Common Questions About VISION PRO^©
Locating Product Training and Consultation Services

Warning: U.S. and Foreign Copyright laws protect this computer program. Unauthorized reproduction or distribution of this program, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law. Any loss of data, errors or damages sustained from the use of this software is limited only to the cost of this software.